PRIVACY POLICY

1. General
1.1. Arôm Suave, located at Wesselderstraat 11, 6271BW Gulpen, registered with the Chamber of Commerce under number NL003458815B75, processes personal data of customers and visitors to its webshop in accordance with the General Data Protection Regulation (GDPR).
1.2. This privacy policy explains what personal data is collected, why, and how it is protected.

2. Personal data we collect
We may collect the following data:
Contact information: name, email address, telephone number, billing and shipping addresses.

Account information: username, password, order history (if an account is created).

Payment information: only for payment processing via a secure third party (iDEAL, PayPal, credit card). Arôm Suave does not store full payment information.

Website data: IP address, browser information, pages visited, click behaviour (via cookies, see cookie policy).

Marketing preferences: consent to receive newsletters or offers.

3. Purposes of processing
Personal data is processed for the following purposes:
Processing and delivering orders.

Communication about orders, deliveries, or complaints.

Improving the webshop and customer service.

Sending marketing communications, if consent has been given.

Compliance with legal obligations, such as tax administration.

4. Legal basis
The processing of personal data is based on:
Performance of a contract: for processing orders.

Consent: for marketing communications and certain tracking cookies.

Legal obligation: for administration and tax returns.

Legitimate interest: to improve the webshop and website security.

5. Sharing personal data
5.1. Arôm Suave only shares personal data with third parties if necessary:
Payment providers: for secure payment transactions.

IT service providers: for hosting and maintenance of the webshop.

5.2. Arôm Suave does not sell or rent personal data to third parties for commercial purposes.

6. Retention Period
Personal data will not be retained longer than necessary for the purposes mentioned above, unless a longer retention period is required by law.

7. Security
7.1. Arôm Suave takes appropriate technical and organisational measures to protect personal data against loss, theft, unauthorised access, and misuse.
7.2. All payment and account information is processed via secure connections (SSL/TLS).

8. Your Rights
As a customer or website visitor, you have the following rights:
Access: You can ask us what data we process about you.

Correction: You can have incorrect data corrected.

Deletion: You can request the deletion of your personal data, to the extent legally permitted.

Restriction of Processing: You can request a temporary restriction of processing.

Objection: You can object to certain processing, such as direct marketing.

Data portability: You can receive your data in a structured, commonly used format.

Withdrawal of consent: You can withdraw your consent to marketing communications without affecting previous processing.

Requests can be submitted via: info@aromsuave.com.

9. Cookies
9.1 What are cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us make the website function properly and provide us with information about how the site is used.
9.2 What types of cookies do we use?

Functional cookies

Necessary for the website to function, for example, to remember your shopping cart or login status.

These cookies are always placed and do not require consent.

Analytical cookies

Are used to gain insight into and improve the use of the website, for example, through Google Analytics.

These cookies are only placed with your consent.

Marketing cookies/tracking cookies

Are used to make advertisements more relevant and to track visitor behaviour across different websites.

Explicit consent is always required for these cookies.

9.3 Why do we use cookies?

Functional: To improve your shopping experience and ensure the webshop functions correctly.

Analysis: To gain insight into website usage and improve service.

Marketing: To better tailor offers and advertisements to your interests.

9.4 Cookie management
You can manage your cookie preferences via the cookie settings on our website or by adjusting your browser settings. You can refuse or delete cookies, but please be aware that some webshop functionalities may not work properly.

9.5 Retention Period
Cookies have varying lifespans. Session cookies disappear when you close your browser, while other cookies can remain for several months to a year, depending on their purpose.

10. International Traffic
For international orders, personal data may be processed and shared with partners outside the EU. Arôm Suave ensures that the processing complies with the GDPR and offers adequate safeguards.

11. Changes to this Privacy Policy
Arôm Suave may periodically update this privacy policy. We recommend that you check the policy regularly. The most recent version is always available in the webshop.